Thursday, August 23, 2007

CUSTOMERS, HERE I AM!

Well, tomorrow is the last day of study in our training period; we take to the phones in the model office on Monday!!! My head is full of criteria, excesses and vehicle details, which will all drain right out when I answer my first call. We spent a day on the phones last week, doing sales, and that was a complete nightmare. The talking to customers was fine; it was just the idea of keeping them on hold while we bumbled around trying not to make serious mistakes. It’s amazing how the mind copes with the strain of all this – it just pops off on holiday, dressed in a Hawaiian shirt and flip-flops.

Customer Support is a little different; we’ve spent a few hours listening-in to seasoned agents, some of them pretty fresh meat themselves. I’m sure I’m going to like the job; I mean what’s not to like? There are quiet times when you can chat to colleagues, read your email, scribble some poetry or have a quick manicure…and, you get your own desk where all kinds of paraphernalia can adorn the divider in front of you. I’ve never had a job with a desk; I’m 53 and have my own desk - isn’t that cute? They operate a tidy desk policy, so I don’t think plants are allowed, but I can have a photo of one, I suppose.

I do like the idea of just sitting there, queen of my little castle, solving myriad problems with a click of my wand/mouse…oh my god, I’m the Fairy Godmother!

2 comments:

Lydia said...

Thanks for stopping by my blog, Irene.

I hope your first day as Fairy Godmother in your new job goes really well! Enjoy the quiet moments, and hopefully the busy times will bring nothing with which you can't cope.

ireneintheworld said...

thanks lydia. i've been self-employed for so long it's strange to be part of a big machine... and one with corporate computers! but i'm enjoying the sociability of it all, it's great fun.

irene